Refund Policy – RawaOrganic
Thank you for shopping with RawaOrganic! We strive to provide high-quality organic products to our valued customers. If you’re not completely satisfied with your purchase, please read our refund policy below to understand the process.
To be eligible for a refund, the following conditions must be met:
The item must be unused, in its original condition, and in the original packaging.
The request for a refund must be made within 7 days of receiving the product.
The product must have a valid receipt or proof of purchase.
Certain items are non-refundable, including:
Perishable goods (such as food or fresh products).
Products on sale or discounted items.
Opened or used products that cannot be resold for hygiene reasons.
To initiate a refund:
Contact us via email at [email address] or our customer service number with your order number and details.
You may be asked to provide photos of the item you received if it is damaged, defective, or if the wrong item was sent.
Once we receive your refund request, we will process it within 5-7 business days.
If your refund is approved, the amount will be credited to the original payment method. Please note that depending on your payment provider, it may take additional time for the refund to appear in your account.
Shipping costs for returns or exchanges are non-refundable, and you will be responsible for paying the shipping fees for returning the product.
If you receive a defective or incorrect item, we will gladly replace it with the correct product. Please contact us within 7 days of receiving the item to initiate an exchange